The Coordinating Council of Broward
6301 NW 5th Way, Fort Lauderdale, Florida 33309   (954) 467-1140   email:  reneepra@theccb.org

 


A Background Paper for the Strategic/Business Plan Workshop
October 2, 1998
Hollywood, Florida

 

 

As the Coordinating Council of Broward (CCB) prepares its Strategic/Business Plan for the next three years, it is useful to review the guiding principles that were adopted at its inception:
  • Mission Statement: To develop a forum for ongoing health, education, and human services planning for Broward County in order to more efficiently and effectively meet community needs.
  • Vision Statement: To create an uninterrupted, integrated system of services through which individuals are able to have their needs met in a responsible and effective manner.
  • Problem Statement: The assessment process has demonstrated a lack of collaborative coordinated planning, delivery, and assessment resulting in fragmented, duplicated and unmet community services and unfulfilled human needs.

In responding to the challenge of defining a future "model" for the health, education and human services delivery system, the CCB chose to adopt model characteristics and supportive components that can be used as a framework for decision-making by all stakeholder groups. In Model Characteristics for Health, Education and Human Services Delivery (July 1997) the CCB described the following four broad characteristics of the desired model:

  • Progression from Coordination to Collaboration – It is essential that all major fund allocators learn how to work together in a collaborative style. It is critical to support each other’s initiatives. One of the most important skills to develop will be how to involve others when decisions are being made:
    • Sharing of resources (e.g. staff and funding) – There is a variety of funder/allocation organizations in Broward County. This fact will not change. All the resources available must be brought to the table. Money is only one resource. Expertise, knowledge, connections and good will are also valuable resources. All of these resources must be shared to reach common goals.
    • Willingness to give up sole authority – While the decision making should ultimately remain vested in each independent organization; it would be strengthened when it is carried out according to a common set of principles on a collaborative basis.
  • Designed for the Customer – There must be appropriate levels of input by the users (customers/clients) of the system in identifying their needs as a basis for establishing service and funding priorities. Funders need to address funding allocations based on community priorities, not the perpetuation of existing providers.
  • Accountable/Results Oriented – The system should be focused on achieving satisfactory outcomes for services funded including a means of ongoing evaluation of the system’s effectiveness in achieving the desired characteristics.
  • Effective Communication Process – With change occurring rapidly around us, it is important for the community as a whole to be educated about the system and its parts. This is particularly necessary for those who use the system. It is also important that the public be able to communicate to the policy makers, funders and providers relative to their level of satisfaction, needs and expectations of the delivery system.
  • In July 1997 the CCB adopted a community assessment methodology as a key tool to help it achieve this vision of collaboration. Components of the methodology are outlined in Figure 1.

     

    The community assessment process outlined in Figure 1 also provides a convenient framework for displaying the primary accomplishments of the CCB. The initial section below highlights a number of general activities by the CCB and its member organizations that have provided the background for four years of collaborative planning. The remaining accomplishments are listed as bullets linked to components in the diagram, which are briefly described below. This is not intended to be an exhaustive list, but rather to exemplify the work of the CCB and its progress towards its vision.
    • CCB founded, bringing together CEOs of major funders of health, education and human services in Broward County, in addition to representatives of the private sector
    • CCB and its Steering Committee meet monthly since 1995
    • Pursuit of a joint legislative agenda
    • Healthy Communities Initiative (HCI) funding of $150,000 for the last three years
    • Critique of the 1995 Broward County Needs Assessment (Jun/97)
    • Community Assessment Methodology and Action Plan for 1997-98 (Jul/97)
    • Model Characteristics for Health, Education and Human Services Delivery (Jul/97)
  • The Broward Information Network (BIN) – This shared information network has been a key element of the CCB strategy since its inception. It is designed to enable (1) the sharing of institutional information among participating organizations and (2) an integrated client information system.
    • Obtained recurring state funding of $100,000 to fund BIN studies and implementation
    • South Florida Network Implementation Study (Sep/97)
    • Broward Information Network Functional Design Report (Jun/98)
    • Obtained $400,000 in 1998-99 from the state to fund initial implementation
    • Passed enabling legislation to allow sharing of client information
    • Memorandum of Agreement among the eight initial participants in BIN
  • Information Gathering - Many of the public and private organizations engaged in funding and providing health, education and human services in the county develop activities designed to support the preparation of needs assessments for planning in their specific areas of interest. These may include such activities as the compilation of socio-economic and demographic data, surveys, focus group meetings, key informant interviews, issue scanning and the review of agency plans and reports. The large number of public and private organizations involved in different aspects of community assessment suggests that there may be many opportunities for coordination and collaboration in conducting these information-gathering activities.
    • Broward County, Florida Needs Assessment: Compilation of Existing Data, Surveys, Cultural Assessments, Indicators & Sources (Jul/95)
    • Community Assessment Information Clearinghouse Methodology and 1998 Action Plan (Mar/98)
    • Census 2000 Complete Count Committee
  • Quality of Life Indicators / Benchmarks – This entails the definition of quality-of-life indicators and the development of countywide benchmarks. It also requires building the institutional consensus to enable the adoption of common goals based on those benchmarks. In addition, it includes the development of baseline data for special populations, the definition of sub-county assessment areas and development of corresponding baseline data. These activities require the ongoing compilation of existing secondary data and the contracting of periodic public opinion surveys.
    • Broward County, Florida, Quality of Life Research (PRC, Jun/97)
    • The Broward Benchmarks (Nov/97)
    • The Broward Benchmarks (Feb/98), including goals
    • Revised indicators and goals for the sections on Our Learning and Our Environment
  • Countywide Resource Inventory - The role of the countywide resource inventory is to provide an information base to complement the quality-of-life indicators and goals in the identification of critical issues and priorities for CCB action. The assessment of how resources currently are allocated to health, education and human services in Broward County is essential to the development of strategies to address priority needs identified by the annual review of progress toward the County's goals.
    • Countywide Resource Inventory Methodology and Action Plan for 1997-98 (Jan/98)
    • Provider and Funder Organizational Profiles
    • Memorandum of Understanding among CCB members
    • Selection of host agency for the resource inventory (First Call For Help)
    • Adoption of the InfoLine Taxonomy of Human Services
    • Developed extensions to IRis software to accommodate the resource inventory
  • Annual Report on Critical Needs – An annual report will identify critical issues and special populations in the county, based on a comparison of updated quality-of-life indicators for the county with established goals and other areas. It also will include an analysis of service availability for critical issues based on the countywide resource inventory, and identify gaps and overlaps of services where appropriate.
    • Report on the 1998 Preliminary Priorities (Jun/98)
  • Targeted Analysis – Targeted needs assessments will be developed for critical issues, special populations and/or areas, including selected neighborhood asset mapping where appropriate. This analysis should identify gaps/overlaps and opportunities for service integration, as well as successful programs and projects (best practices). It is designed to produce a more detailed analysis of targeted priority issues, special populations and areas that identifies available resources and describes opportunities for CCB action.
    • Middle School Age Delinquency in Broward County (Jun/96)
    • Teenage Pregnancy and Infant Mortality in Broward County (Jun/96)
    • A Second Look at Cultural Diversity (Jun/96)
    • Children’s Needs Assessment with Broward Children Services Board (underway)
    • Elderly study (underway)
    • Behavioral health - substance abuse and mental health (underway)
    • Cultural communities (underway)
  • Determination of Priorities – Preliminary priorities that emerge from the analysis of critical issues will be submitted for validation and revision from the general public, funders and providers of services, and advocacy groups in Broward County. The results will enable a ranking of those priorities.
    • Public input on preliminary priorities through public forums and focus groups (Apr-May/98)
    • Adoption of a structure for reviewing priority issues - Tier I, Tier II, Tier III (Jun/98)
    • Preliminary priorities workshop with the CCB and the Steering Committee (Jun/98)
  • CCB as Facilitator – Once the general priorities for action have been identified, the CCB will select action priorities for which stakeholder groups should be established.
    • Adoption of 10 top priorities for development of action plans (Aug/98)
  • Agencies / Implementation – The ultimate outcomes of collaborative planning will occur through the actions of member agencies of the CCB and of the other organizations that fund and provide health, education and human services in Broward County. These actions may be "sponsored" by the CCB, including the establishment of stakeholder groups responsible for developing action plans and coordinating implementation. They also may result from direct collaboration among agencies and the pursuit of the model characteristics described above, with the CCB playing a support role. The initiatives referenced below include examples of both.
    • Neighborhood pilot projects initiated in 3 areas of the county
    • Community Initiatives for Families
    • Juvenile Intervention Facility
    • Citizenship application process
    Initial efforts by the Coordinating Council of Broward (CCB) have been focused on designing the tools of collaboration. At this time, many of these tools are beginning to be implemented. The CCB decided that this is a good time to review its strategic direction and map out the steps for moving forward with implementation. Development of a Strategic/Business Plan will help the CCB identify potential sources of additional funding to support its efforts over the next three years.

    In July, 1998, members of the CCB and its Steering Committee responded to a background survey for the strategic/business plan, composed of the three questions below. Twenty-seven of fifty-six potential participants in the survey responded (48%).

    What are the three most important accomplishments of the CCB to date?

    There was a strong consensus among the respondents that the three most important accomplishments of the CCB to date have been:

    • the development of the Broward Information Network (BIN);
    • the needs assessment process and the development of quality of life indicators, leading to The Broward Benchmarks report; and
    • the creation and maintenance of a collaborative forum for planning and problem solving among human service providers.

    Other accomplishments that were cited more than once in the responses include joint legislative initiatives, the identification of health, education and human service priorities, targeted assessments for special populations, and the three neighborhood pilot projects.

    What are the thee most important objectives the CCB should pursue over the next three years?

    Respondents recognize that the most important accomplishments to date are still incomplete, and that these are works-in-progress that will require additional effort. The most important of these objectives include:

    • Broward Information Network (BIN);
    • quality-of-life benchmarking and community assessment (completion of the resource inventory and an analysis of gaps and overlaps of services);
    • address Tier I priorities;
    • expansion of the funding base of the CCB, including greater private sector involvement;
    • expanded legislative support for CCB issues; and
    • enhanced focus on human services for target populations and high-risk communities.

    In addition, a number of recommendations were made with regard to the level of focus, visibility and participation by CCB members:

    • further development/implementation of previously identified goals and projects;
    • greater collaboration/joint planning;
    • higher community recognition/reputation;
    • more diverse representation on the CCB Board (particularly municipalities); and
    • greater participation of the members.

    What strategies do you think the CCB should pursue to ensure the funding necessary to carry out these projects and any other activities it deems appropriate?

    Unlike the previous questions, there were no consensus responses to the question of funding. State allocations, federal agencies and grants were the most frequently mentioned, with private sources such as foundations and corporate sponsors following. Many respondents indicated that more resources were to be found among the CCB members and service users. A number of other ideas were brought forth for consideration – a sampling of these is transcribed below in order to stimulate the discussion.

    • In-kind support from funders/providers
    • Local funds (Municipalities, County Commission)
    • Increase membership
    • Charge fees for reports
    • Develop a grants writer position within the CCB
    • ¼ penny local tax
    • Federal demonstration funds
    • Decentralize implementation to local governments, neighborhoods, private sector, etc.
    • Development of incentives for local project development & implementation
    • Explore a "loaned executive" type of relationship with some of the larger partners in the CCB providing necessary support services, with those groups using the services paying a user fee.
    • Stakeholders pledge 5% of program savings into new CCB initiatives
    • Continue development of a virtual organization nesting primary operational activities in the appropriate agencies
    • Progress report to legislative funding bodies on CCB accomplishments
    • Identify the agencies who have a "natural" responsibility in appropriate areas to fund certain projects
    • Prepare a fiscal strategic plan including legislative and corporate outreach
    • Raise membership fees
    • Gain national recognition and related pilot program grants
    • Publicize BIN and Resource Inventory outcomes (success breeds success)

    Link to SFRPC Home Page

    For additional information, please contact Richard F. Ogburn of Council staff.
    This page and all contents prepared by the South Florida Regional Planning Council.